HESC terms and conditions
1. Booking a course
1.1 Courses are open to anyone aged sixteen (16) and over, though those ages 16 to 17 must be accompanied by an adult.
1.2 In order to book a place on a Course you must complete the Booking Form and return it to the Centre for Heritage with the appropriate payment.
1.3 Your place on the course will be subject to:
1.3.1 availability; and
1.3.2 the Centre’s assessment of the extent and appropriateness of your professional experience. The Centre’s decision in this respect is final.
1.4 Your place on any course will not be confirmed until we send you the Course joining instructions.
1.5 If the Centre is unable to offer you a place in the Course of your choice, it will notify you and your name will be placed on the course waiting list. Any sums you have paid to the Centre in respect to this course will be returned to you.
2. The Centre’s rights and obligations
2.1 The Centre reserves the right to change the venue, time, date or Tutor of any course where such a change is necessary to facilitate the delivery of or better delivery of such course.
2.2 The Centre reserves the right to modify content or method of delivery of any course from time to time.
2.3 The Centre reserves the right to withdraw from any accreditation scheme at any time or cancel any course if in the Centre’s opinion it is no longer viable.
3. Your rights and obligations
3.1 You should bring your joining instructions with you to the start of the course
3.2 You must notify the Centre, in writing, if any of your registration details change, including but not limited to your name, address, telephone number and/or e mail address.
3.3 You agree to comply with all of the Centre’s policies and procedures applicable to you and to act with courtesy, consideration and integrity at all times towards the Centre, its staff and other students at the Centre. The Centre reserves the right, in its absolute discretion, to terminate this agreemetn and remove you from the course and/or exclude you from the Centre in circumstances where your conduct is deemed by the Centre to be unfit or unsuitable or damaging to the Centre or its reputation. If you are removed from the course in accordance with this clause, the Centre will not refund and sums paid by you to the Centre.
4. Payments and charges
4.1 You must pay the full course fee at the same time as you send the Centre your booking form unless paying via direct debit. A receipted invoice will be issued with your Course joining instructions. Payment of the balance of the course fee will be due 2 weeks prior to course start.
4.2 If you fail to pay the full course fee when it is due the Centre reserves the right to cancel your place on the course with immediate effect.
4.3 The course fees are as stated in the booklet. The fee includes use of facilities and refreshments as further described in the full course description.
4.4 You must pay all charges in connection with payments made by bank transfer.
4.5 Any damages caused by you (other that fair wear and tear) to the Centre, its facilities, equipment or resources will be seperately invoiced by the Centre and such amounts shall be payable by you on demand.
5. Course transfer/cancellation
5.1 You may transfer your booking to an alternative published course, providing there is a place available on that course. However your request must be received at least 2 weeks prior to the course start date for the original course. The Centre will charge you an administration fee of $25 in order to transfer courses. If the course is less expensive that the original course the Centre shall reimburse you the difference.
5.2 The Centre reserves the right to cancel this agreement with you if it is prevented from or delayed in carrying on of its business due to circumstances beyond reasonable control.
5.3 The Centre reserves the right to cancel a course at any time. In this event you will be notified as soon as possible.
5.4 If your booking and/or course is cancelled by the Centre, you can:
5.4.1 transfer to another course (you will have to pay any additional course fees)
5.4.2 receive a full refund of any course fees you have paid.
5.5 Cancellation of bookings by you: if you wish to cancel your booking, you must notify Admissions as soon as possible by telephone and then confirm cancellation in writing.
6. Refund policy
6.1 If you cancel your booking within the cooling off period (1 week after sending in your completed Booking Form) you will be entitled to a full refund.
6.2 Subject to clause 6.1, provided you cancel your booking 2 weeks prior to the course start date, the Centre will refund any course fee you have paid save a $25 Adminstration fee.
6.3 The Centre will not refund your course fee if you:
6.3.1 cancelled your booking within the 2 weeks of the course start date; or
6.3.2 fail to attend all or any part of the course for whatever reason including (without limitation) ill health.